Use Sawmills Agent in Slack

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Overview

Sawmills Agent in Slack lets you investigate telemetry, continue existing conversations, and share results with teammates without leaving Slack. You can use Sawmills Agent in a direct message, by mentioning it in a channel, or inside a thread.

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Ways to Use Sawmills Agent in Slack

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Direct messages

Use a direct message when you want to explore an issue privately, draft a summary, or narrow down a problem before sharing it with others.

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Channel mentions

Use a channel mention when you want other people to follow the conversation as it happens.

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Threads

Use a thread to keep one investigation in one place. This is the best option for incident work, follow-up questions, and team handoffs.

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Best Practices

To get better results in Slack:

• keep one topic per thread
• include the service, timeframe, or environment early
• ask follow-up questions in the same conversation
• ask for a short summary when you are ready to share findings

Example prompts:

• “Why did ingest volume spike after the deploy?”
• “Summarize the biggest telemetry changes for checkout today.”
• “Write a short update for this alert thread.”

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Conversation Context in Slack

Sawmills Agent uses the current Slack conversation as context. This means follow-up questions work best when they stay in the same direct message or thread. If you start a new thread or move to a different channel, restate the main context so the investigation stays focused.

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When Slack Works Best

Slack is especially useful for:

• incident follow-up
• sharing investigation progress
• drafting a team update
• continuing a conversation with teammates in the same thread

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Notes

If Sawmills Agent cannot answer or perform a requested action, add more context or continue the conversation in the same thread before starting over.